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Terms & Conditions

1. General

1.1. The terms and conditions defined in this text (referred to as “Terms and Conditions”) describe the usage of all games and services provided through https://wildwinz.com/ (referred to as “Website” or “Websites”). These Terms and Conditions, the Privacy Policy statement, and any document referred to in them constitute a binding agreement between WildWinz and the Customer. We ly advise reading these Terms and Conditions carefully before accepting them. If you do not agree to accept these Terms and Conditions, please refrain from using this Website(s) further. These Terms and Conditions shall also apply to all gaming activities conducted via mobile and other compatible devices. Your continued use of the Website(s) signifies your acceptance of the Terms and Conditions of WildWinz. The Terms and Conditions come into effect immediately.

https://wildwinz.com/ is owned by Code Harbor N.V., registration no. 165641, registered address at Hanchi Snoa 19 Trias Building, Curaçao, under GCB license no. OGL/2024/486/0261. All payment procedures are operated by TECHSYNCH SOLUTIONS LTD, reg. no. HE452077, Pavlou Nirvana, 4 ALPHA TOWER, 1st floor, Flat/Office 13 3021, Limassol, Cyprus.

1.2. WildWinz is here referred to as “WildWinz”, “http://wildwinz.com/”, “We”, “Us”, “Our”, “Management”, “Site” and the Player and registered Account Holder shall be referred to as “You”, “Yours”, “Customer” or “The Player”.

“Games”, “the Game”, “Game”, “Service”, “The Services” refers to any services offered by the Website.

1.3. The version is valid until a new version is in place on the Website is accepted by the Customer.

1.4. WildWinz reserves the right to change and modify these Terms and Conditions for any reasons that shall arise. Whenever any changes to these Terms and Conditions are made, we will notify you prior to new changes coming into effect. If you do not agree to the updated Terms and Conditions, you must stop using the Website.

1.5. You understand and agree to be bound by the provisions in this text, and that they may be amended from time to time. You acknowledge that by registering and using the Website you are also bound by the terms found in the Privacy Policy and individual Game Rules. It is assumed that you have read, understood, and accepted all terms that these documents contain.

1.6. These Terms and Conditions may be published in other languages and will contain the same corresponding content. This is done to help players and solely for informational purposes. The English version is the legal basis of the relationship between WildWinz and the Customer.

2. Your Obligations as a Player

2.1. You may open only one account. If you open another account WildWinz may void all bets made from this duplicate account.

2.2. You are 18 years of age or such a higher minimum legal age of majority as stipulated if the jurisdiction of Your residence (e.g. Estonia – 21 years) and, under the laws applicable to You, legally allowed to participate in the Games offered on the Website.

2.3. You shall use your account only on your own behalf. You may use the games and services offered by WildWinz strictly for recreational and enjoyment purposes.

2.4. Please bear in mind that some games may be unavailable in certain jurisdictions, as required by the policies of game providers which may change from time to time.

2.5. Using VPN is not restricted; however, it may lead to malfunction of games or connection issues.

2.6. You are not allowed to use any payment methods that belong to a Third party or person.

2.7. You are not allowed to transfer, sell and/or acquire user accounts.

2.8. The Customer from Curacao, Netherlands, the USA and sanctioned/blacklisted jurisdictions have been prohibited from registering and using the WildWinz Website.

2.9. Absolute Restriction Territories:

WildWinz will not permit Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not Games are being supplied by the entity in that jurisdiction) without the appropriate licenses.

Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Netherlands, Sweden, Switzerland, United Kingdom, United States of America, Ontario and Curacao.

2.10. Blacklisted Territories:

All WildWinz Games may not be offered in the following territories:

Afghanistan, American Samoa, Aruba, Australia, Barbados, Belarus, Bonaire, Botswana, Burundi, Cambodia, Central African Republic, Cuba, Curaçao, Democratic People’s Republic of Korea (DPRK) / North Korea, Democratic Republic of Congo, Donetsk (temporarily occupied territory of Ukraine), Fiji, France, Guam, Iran, Iraq, Lebanon, Libya, Luhansk (temporarily occupied territory of Ukraine), Mali, Myanmar (Burma), Nicaragua, Nigeria, Ontario (province in Canada), Pakistan, Palau, Palestine, Russian Federation, Saba, Samoa, Singapore, Somalia, South Sudan, Spain, St. Maarten, Statia, Sudan, Syria, The Crimea Region (Russia/Ukraine), Trinidad and Tobago, Uganda, United Kingdom, United States of America (USA), Venezuela, Yemen, Zimbabwe, and any other jurisdiction deemed by the Central Government of Curaçao to consider online gambling illegal or territories with an undefined legal status.

2.11. Blacklisted Branded Games Territories:

The following WildWinz Branded Games have some further restrictions in addition to the Blacklisted Territories set out above:

In addition to the above, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

In addition to the above, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

In addition to the above, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.

In addition to the above, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Cuba, Jordan, Turkey, Saudi Arabia.

In addition to the above, Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

2.12. Personal Information:

As a Customer of WildWinz, you are responsible for providing correct personal details, such as but not limited to personal data (Passport, ID data), address, and email. If there are any changes to these details, you must inform WildWinz immediately, before making a deposit. Concerning errors in Passport or ID data: up to three error symbols in the spelling of Name and Surname (three symbols in total) are allowed, only if they are not the first or last letters. No mistakes are allowed in the Date of Birth. If it becomes clear that the information provided is not correct, WildWinz reserves the right to block the player’s account and confiscate all funds on the account.

2.13. Use of Funds:

You are allowed to use games and services of WildWinz with funds that have no illegal origination. WildWinz reserves the right to ban a customer and confiscate all the funds on the account if it reasonably suspects engagement in fraudulent activities, which include, but are not limited to: submission of counterfeit, stolen, or otherwise misappropriated personal data or documents, use of stolen payment methods or account numbers, collusion, and chip dumping.

2.14. Taxes and Fees:

The Customer is responsible for any reporting to their corresponding tax authorities and/or fees that may be charged on winnings from engaging in games and/or services of WildWinz.

2.15. Legal Financial Instruments:

The Customer acknowledges that only credit cards and financial instruments issued legally by legal institutions can be used for deposits and withdrawals on the Website.

2.16. Risk of Loss:

The Customer understands that when engaging in games and services offered by WildWinz, there is a risk of losing funds. If you do not accept this, we ly advise you not to use the Website.

2.17. Personal Use Only:

The Customer will use the Website only for personal, recreational use in accordance with Terms and Conditions set out by WildWinz and all laws, rules, and regulations of the applicable regulatory body.

2.18. Communication with Employees:

The Customer acknowledges that communication with employees of WildWinz should be conducted in a formal and kind manner. Any abusive behavior towards the employees of WildWinz will not be tolerated, and WildWinz reserves the right to terminate the relationship with the Customer under circumstances deemed appropriate by WildWinz.

2.19. Email Procedures:

When the Customer sends an email to [email protected], the Customer must make sure that the message is directly addressed and not forwarded or sent as a carbon copy (cc). There is a high possibility that these types of emails will go into Spam and therefore won't be viewed by the relevant department. This procedure is especially important when the matter concerns account closure or gambling problems.

2.20. If a customer qualifies as being a Politically Exposed Person it is the Customer's obligation to report such information to the Customer Support of WildWinz and stop using the Games and/or Services of WildWinz immediately. Politically Exposed Person, i.e., any person holding significant public office (or who has held it at any time in the preceding year), having access to public funds or in a position of influence. PEPs include the readily identifiable family and associates of such persons. A failure to report this information will result in the Customer’s account suspension and the funds therein for confiscation. A detailed review of the Customer’s account will proceed momentarily. The account will be unavailable for the time of investigation. WildWinz reserves the right to not continue offering Games and/or Services to the Customer under any circumstances proceeding the investigation.

3. Your Account

3.1. The Customer has to open an account for personal use at WildWinz to be able to participate in games and services offered by WildWinz.

3.2. Account must be registered in Customer's own, correct, name and personal details and it shall only be issued once for Customer and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc.) and/or account in respect of the Services. Creation of the account is solely for personal use, no principal activity on behalf of someone else is allowed at WildWinz. If the Customer notices that multiple accounts have been created, it is the Customer's responsibility to immediately inform WildWinz about it. Any other accounts which you open with us, or which are beneficially owned by you in relation to the Services shall be “Duplicate Accounts.” We may close any Duplicate Account (but shall not be obliged to do so). WildWinz reserves the right to decide if multiple accounts have been registered, opened or created without misconduct and are a result of an error. If WildWinz should have reasonable grounds to believe any fraud has been committed or transacted, we reserve the right to block the account and confiscate any funds therein. The use of PROXY, TOR, and similar programs is strictly prohibited. If you use these programs to access the website or games from a restricted country, your account may be blocked. Bonus abuse is treated as ‘fraud’ in these Terms and Conditions of WildWinz. Bonus abuse includes, but is not limited to, opening multiple accounts in order to take advantage of additional benefits or bonuses of WildWinz. Behavior like this is not tolerated at WildWinz and will be appropriately reacted upon.

  • Our customer service can check your account for a duplicate match. However, we cannot guarantee this check’s validity, as customer service cannot verify a duplicate match by name/surname.
  • More detailed account checks are performed at the time of payouts. Please note that payment systems cannot verify accounts prior to deposit. In order to make sure you do not have a duplicate account, please provide us with all possible email addresses that you may have used for registration.
  • According to the above-mentioned information, please note that if our customer service agents could not find a duplicate match, it does not exclude a technical possibility that you created a duplicate account and does not absolve you of responsibility for that action.

3.3. WildWinz is a VPN-friendly casino, allowing the use of these technologies to access the website and games. However, we encourage the responsible use of these technologies.

3.4. The Customer has to fill out a registration form in order to open an account at WildWinz. The Customer ensures that the information provided is correct, complete and up to date. WildWinz conducts verification procedures on its customers.

Please note that WildWinz has a ban on registration of three categories of customer: persons under 18 years of age, US citizens, and residents of all entities in the Netherlands Antilles.

Hereby we inform you that if WildWinz shall suspect that any of the information is misleading, false, incomplete or compromised in any way, WildWinz reserves the right to impose restrictions to your account. It is the Customer’s responsibility to update the information via “My Details” tab if such information changes.

  • After opening your Account, you must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) your username, password and/or account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto your Access Device.
  • All transactions made where your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorized by you, and we shall not be liable for any claims in the event that you disclose your username, password or account number to anyone else (whether deliberately or accidentally).
  • If you have lost or forgotten your Account details, or have a reason to believe that such details are known to an unauthorized third party, please contact our customer service immediately for a replacement through [email protected].

3.5. If you provide incorrect or incomplete personal data (e.g. name, surname, date of birth, phone number or address), we won’t be able to verify your account fully. We may fix three-letter errors in your name/surname only if it’s not the first or last letter of it. If there are errors in the proof of your age, we may change only one digit. If you noticed that you had provided incorrect or incomplete personal details during the registration process, please contact us immediately, without depositing.

  • If you moved recently, or for any reason your address changed from the one in your profile, send a message to [email protected] before making a deposit, with a request to change your address and a document verifying your new address. Otherwise, the security department will not be able to verify the address in your profile. Your last deposit will be returned, your wins will be confiscated, and your account will be blocked.
  • If we can’t fully verify clients' account and/or have reasonable suspicions that fraudulent activity is at play, clients' winnings can be voided and account blocked.
  • In certain cases, we reserve the right to request video verification. If a player cannot complete video verification 7 days from the request date, WildWinz reserves the right to block the player account and confiscate winnings. However, the time given for verification can be extended upon request if you have any civil matters to attend to in order to receive the required documentation (up to 6 months).

3.6. As a part of registration at WildWinz, information like but not limited to password and phone number have to be provided. No one at WildWinz will ever ask for the password of the Customer’s account. It is the sole responsibility of the Customer to keep the password of the account safe and secure. WildWinz is not responsible for any misuse of Customer’s account, intentional or accidental, if the login details have been disclosed to any third parties.

3.7. WildWinz reserves the right at any time to perform security checks on Customer’s account where the following documents might be requested but not limited to:

  • identity of the Customer
  • proof of address
  • payment card colored photo
  • statement of payment method used
  • any information provided to WildWinz by the Customer

WildWinz reserves the right to limit the Customer’s account during the verification and/or investigation process. WildWinz can ask about a selfie with ID or passport if the client can’t send documents during two-day time.

3.8. WildWinz reserves the right to close, refuse and ban an account at its sole discretion without any description of the reasons whatsoever.

3.9. The Customer has the right to close and/or suspend the player's account at WildWinz at any time by contacting support via email. The closure of Customer's account does not allow the Customer to make a new account. To close the Client's account, the Client must contact customer service via email. Upon receipt of the request, the Client's account will be instantly closed. If the Customer wishes to renew the contractual relationship with WildWinz, the closed account has to be reopened by informing customer service via email. If the Customer's account has been closed due to any form of exclusion from gambling, the account has to stay closed for the amount of time it has been excluded. Any additional accounts made are bound by the terms laid out in these Terms and Conditions.

3.10. If you have closed an unverified account with an active balance, it does not absolve you of the responsibility to complete your identity verification; otherwise, we will not be able to process any withdrawals from your account. In case you fail to pass the account verification, the casino will return the last deposit to you, only if the deposit amount does not exceed the active balance on your account.

3.11. The customer service can’t set any blocks and/or restrictions for a period longer than seven (7) business days. In order to limit, exclude and/or block your account at WildWinz, please contact us at [email protected] stating your name, surname, phone number, reason for your account limitations/exclusions/block, and the preferred time frame. If a client’s account is blocked (whether permanently or not), the customer service (and/or any other eligible department of WildWinz online casino) cannot accept any deposits, process any withdrawals, or complete any part of the verification process, as well as do other actions related to the Client's account. If your account is not yet verified, we kindly ask you to add an ID document to the email in order to add it to the user file in question.

3.12. If the Customer requests to block his/her account for any reason and the balance of the Customer's account is less than the amount of the last deposit, the remaining balance will be returned to the last payment method. If the balance on the Customer's account exceeds the amount of the last deposit, the winnings will be cancelled and the amount of the Customer's last deposit will be returned to the last payment method.

3.13. WildWinz cannot set any blocks and/or restrictions on users' accounts in other online casinos.

3.14. WildWinz cannot set any blocks and/or restrictions on users' accounts that aren't registered on wildwinz.com.

3.15. The customer service will not follow any specific blocking instructions or patterns provided by the customer.

3.16. All communication between WildWinz and the Customer will be stored for an amount of time WildWinz considers appropriate.

3.17. Each bonus game activation has an expiration period of twenty-four (24) hours. Any unused part of the bonus game, including rewards and progress, will be lost after the end of the duration period.

3.18. The Customer acknowledges and accepts any limitations and/or restrictions of Game and/or Service accessibility of WildWinz due to legal reasons of individual game providers.

3.19. WildWinz reserves the right to restrict a customer's access to any provider/game at its discretion, without explanation, but will not do so without cause.

4. Deposits

4.1. In order to participate in games and services of WildWinz, the Customer has to make a minimum deposit. A minimum and a maximum deposit amount have been set and can be further looked into under the “Payment methods” section. The Customer can make a deposit at any point in time by using a debit card, e-wallet and through a direct bank transfer. WildWinz does not accept cash cheques. WildWinz reserves the right to not accept certain currencies and/or payment methods due to reasons that shall be kept uninformed.

4.2. The Customer agrees that by depositing funds in the player's account the purpose is to use them to:

  • participate in games and services offered by WildWinz
  • settle any fees, charges or penalties that might incur in connection to these games and services

WildWinz charges deposit fees depending on the payment method chosen. Deposit fees are visible during the deposit process and can be further explored via the “Payment methods” section.

4.3. The Deposited funds will be available in the Customer's account after the confirmation of the deposit. The confirmation of deposit may take a varying amount of time. It is the role of WildWinz to make sure funds are available to participate in games and services as fast as possible. WildWinz takes no responsibility for the time it might take to verify the transaction.

4.4. WildWinz reserves the right to perform security checks before and/or after deposits.

4.5. If WildWinz mistakenly credits your account with winnings that do not belong to you or do not originate from your own play or usage of services offered by WildWinz or the prize was received as a result of a technical error, the amount credited belongs and is property of WildWinz. WildWinz reserves the right to immediately void any transactions and/or withdrawals made with these funds. If the Customer would withdraw funds like these before WildWinz becomes aware of the error, the mistakenly paid out amount would constitute as debt owed by the Customer to WildWinz. In the event of incorrect winnings paid out to the Customer, it is Customer’s responsibility to immediately contact our customer service via email.

4.6. The Customer shall only use payment methods that are issued lawfully and belong to the Customer.

4.7. The minimum deposit at WildWinz is EUR (€) - 20; USD ($) - 20; CAD (CА$) – 25; or in any other currency in to 20 Euro rate equivalent. (Please note that the minimum deposit amount depends on the chosen deposit method.)

4.8. The Customer acknowledges that WildWinz may charge fees for processing deposits and this information will be clearly laid out to the Customer prior to deposit.

4.9. WildWinz reserves the right to pay any requested withdrawal via direct bank transfer if any suspicions of fraud and/or misconduct have been spotted when depositing funds at WildWinz and/or engaging in games and services offered by WildWinz.

4.10. The Customer of WildWinz can choose to have the currency of the account denominated in Euro (EUR), United States' dollar (USD), Canadian dollar (CAD) or in any other currency into Euro rate equivalent. Winnings are paid out in the currency of the player’s account. A change of the currency of the account is not possible.

4.11. If WildWinz suspects that the Customer has deposited funds in the player account to take advantage of exchange fluctuations and/or other incentives where funds are not used for their purpose, namely, engaging in games and services of WildWinz, WildWinz reserves the right to impose limitations and fees upon withdrawals and on the Players Account in general. WildWinz reserves the right to impose minimum wagering requirements for the sums deposited before a withdrawal can be made.

4.12. If WildWinz suspects that funds deposited in the players account are not meant to participate in games and services offered by WildWinz, WildWinz reserves the right to freeze the account and report this to relevant authorities.

4.13. WildWinz is not a financial institution and does not grant credits to its customers and the Customer cannot expect any interest on funds available in the account.

4.14. In the event that our customer service receives a notification from the payment provider about a chargeback (dispute of a transaction through the payment system) on a deposit for which you have already utilized the services provided by our service:

  • Your account may be immediately blocked without prior notification;
  • An amount equal to the value of the chargeback, plus a penalty of EUR 150 for each individual chargeback, may be deducted from your balance.

4.15. The Customer must replenish the player account independently, from a personal bank account or in any other way, in accordance with these Terms and conditions. In case of violation of this condition, as well as in case of recognition of the Customer as "undesirable", all winnings will be canceled. In this case, WildWinz, at its own discretion, has the right to return the amount of the last or any previous deposit of its choice to the card from which the deposit was made. It is forbidden to make a Deposit by third parties: friends, relatives or partners. This also applies to withdrawals.

4.16. In case of suspicion of fraudulent and/or other illegal actions on the part of the Customer (for example, in case of suspicion of replenishment of player account using stolen credit cards), repeated refund or cancellation of payments, including, but not exclusively, through the "refund" or "chargeback" methods of their issuing banks, detection of the facts of replenishment of the game account by third parties (or the personal data of the card do not match the data of the owner of the game account), failure of the Customer to undergo re-identification (verification), the WildWinz reserves the right to declare the Customer "undesirable", to limit the player's access to the use of the player account, to prohibit the Customer from participating in games on the https://wildwinz.com/ website and void any of his Winnings and Payouts in his favor.

5. Withdrawals

5.1. All withdrawal possibilities are clearly stated and shown on the Website.

5.2. Withdrawal limits for winnings from each specific deposit are directly related to the payment method chosen by the customer to deposit and subsequently withdraw funds. To ensure compliance with financial regulations and transaction security, a criterion such as deposit method will be used each time a withdrawal limit is determined. If there is more than one, the deposit method with the minimum withdrawal limit will be used:

  • For any 24-hour period, you can send up to EUR 3.000
  • For any 7-day period, you can send up to EUR 10.000
  • For any 30-day period, you can send up to EUR 30.000

5.3. Withdrawals are possible via bank transfer or to the last method used on the last deposit. Withdrawals shall be made only in the name of and to the registered account holder. Funds marked as “Bonus” cannot be withdrawn. This also applies for funds that are miscarried in any transaction, aborted or stuck funds from games. When you make a withdrawal of funds, any active bonus burns.

5.4. Placing a bet from a jurisdiction in which you are located might be illegal. It is the sole responsibility of the Customer to not place a bet in circumstances like these.

5.5. An additional security check will be initiated after a single withdrawal that exceeds EUR 3.000 or cumulative withdrawals with a sum over EUR 3.000. WildWinz reserves the rights to exercise security checks like these in the cases of lower payouts. Verification might require but is not limited to a copy of a player’s passport, proof of address, and/or copies of credit cards/debit cards, e-wallet and bank statements when applicable.

5.6. The WildWinz administration reserves the right to make payments according to an individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the method of withdrawal, your account level or other relevant factors.

5.7. All transactions are monitored by our customer service team of WildWinz. Money laundering prevention is one of the top priorities of WildWinz. WildWinz shall report any suspicious transaction to a relevant authority. WildWinz reserves the right to suspend, block or close an account of a customer confiscating any funds therein if it is requested to do so in accordance with applicable law to prevent money laundering.

5.8. If a customer’s account is blocked (whether permanently or not), our customer service cannot accept process any withdrawals, as well as do other actions related to the Client's account.

5.9. Last deposit made whilst you were under the Relevant Age will be returned to you after we receive the application from a person who is 18 years old or older and who is responsible for you (parent, guardian).

5.10. WildWinz may charge fees for processing withdrawals and this information will be clearly laid out to the Customer during the withdrawal process. Since WildWinz pays the Payment System commissions, in case when a player performs deposit-withdraw-deposit operations repeatedly during the day, the casino assumes it is reasonable to restrict the amount of withdrawal operations per twenty-four (24) hours without changing the EUR 3.000 daily withdrawal limit.

  • The second withdrawal can only be made after the first withdrawal has been processed.

5.11. We are not responsible in case(s) you specify the wrong wallet address or when you don't update your wallet address in our system after you stop using or lose access to the previously saved one.

5.12. We will attempt to accommodate your request regarding the payment method and currency of payment of your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by you, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Website). Similarly, in certain cases, the currency of your withdrawal may not be the currency in which your deposit was made or that was otherwise requested by you and, in circumstances where we are required to convert your deposits between different currencies, the conversion rate used by us will set upon our discretion.

6. Bonuses & Loyalty Programs

6.1. Bonus & Loyalty Terms and Conditions are an integral part of these rules. Accepting Terms and Conditions the player thereby accepts both Terms and Conditions.

7. Idle and inactive accounts

7.1. WildWinz may consider a customer’s account idle when there has been no activity from the Customer for twelve (12) months that has real money balance. After an account has been flagged idle, WildWinz reserves the right to charge a maintenance fee of the account amounting to EUR 20 a month.

7.2. WildWinz may charge maintenance fees on idle accounts automatically. Each time a fee is collected from the Customer’s account, an email stating this occurrence will be sent out to the Customer's email address.

8. Tournament

8.1. WildWinz reserves a rule to exclude the player's account from participating in the tournament and confiscate all winnings if the player abused the bonuses. Also, if the client was suspected of fraud with tournament points and gaining an advantage over other players in an unfair way.

8.2. WildWinz is not paying winnings for the participation in tournaments if the client has been permanently blocked.

9. Cookie policy

9.1. It is essential for WildWinz to create a fun and enjoyable environment for its customers, therefore personal data has to be collected to deliver games and/or services tailored to each customer in order to achieve excellence. You accept that WildWinz will collect your personal data. WildWinz will protect this data in accordance with our Privacy Policy that is available on the FrontPage of Website.

9.2. The Customer acknowledges that WildWinz collects a small piece of data from the browser in use to enter the Website called “cookies” and/or “cookie”. Personal information of each customer is strictly confidential and will be used only when necessary. The information shall be used for but not limited to: bonus offers, promotional SMS and phone calls, marketing emails. Any Customer account with or without funds would receive such information.

10. Exceptional circumstances/aborted games

10.1. WildWinz reserves the right to cancel bets and grant refunds to players if unexpected issues or events outside the direct control of WildWinz, such as but not limited to: technical problems at third-party service and/or game providers, internet connection problems of the Customer, hardware, software and/or equipment of the Customer. WildWinz takes no liability for any failure which it cannot control.

10.2. WildWinz has the right to void large bets that are being used to take advantage of the offerings and/or services.

10.3. If a bet or service is stuck in between, for example a loss while playing roulette, a refund can be requested by contacting customer service. A refund will be credited to the account of Customer no longer than 48hrs after the decision has been made.

10.4. If a customer has an unused balance, the Customer can ask for its refund by sending the request to our customer service. In the request, the Customer should state their name and surname, date of birth, email, and the amount requested for a refund. Additionally, the customer should provide the invoice or a bank statement of the payment that the Customer wants a refund for. A refund will be credited to the account of a customer no longer than 48hrs after the decision has been made. The Customer should keep in mind that WildWinz has payout limits, which play a priority role in WildWinz's bonus policy.

10.5. If a bonus has been made and credited to the customer that is regarded as faulty and/or incorrect, WildWinz has the right to make alterations to the bonus or balance of Customer to alter the mistake. If a bet, game and/or service contains a bug and/or any inaccuracy that shall not be there WildWinz has the right to make alterations to the bonus or balance of Customer to alter the mistake.

10.6. WildWinz shall accept no liability for any downtime, server disruptions or any unexpected disturbances to game play and/or service consumption. Further, WildWinz should not take responsibility for any connection disturbances, delays or any other operational obstacles that may result in a partial or complete inaccessibility of Website and their respective content. Refunds are paid on an individual basis upon a positive decision from the management.

10.7. WildWinz strives to have its Website to be available for use twenty-four hours a day, however WildWinz shall accept no liability if its Website is unavailable for any period of time. WildWinz reserves the right to alter the content of available games and/or services on Website, carry out maintenance work, update the system or any other technical and/or software alterations and/or updates necessary upon the discretion of management.

10.8. WildWinz expects that any Customer will not abuse any errors on Website. It is expected that a customer that has become aware of an incompleteness on the Website should refrain from taking any advantage thereof and inform our customer service about it immediately. A Customer that has taken advantage of errors and has failed to inform our customer service in reasonable time may be held liable and WildWinz has the right to claim compensation that has incurred from breaching this provision.

11. Our customer service

11.1. Customer experience is essential to WildWinz and we understand that there are numerous matters of Customers that should be dealt with accordingly. On occasions of uncertainties, general questions and complaints of any kind the visitors and customers of WildWinz can contact us at: [email protected]

11.2. When contacting our customer service of WildWinz it is expected that the Customer will not:

  • Use sexually offensive statements
  • Use statements that directly or indirectly incites hatred
  • Abuse, harass or influence customer support in a way that causes distress, inconvenience and insecurity to agents of WildWinz

11.3. WildWinz does not tolerate abusive communication and players accounts of Customers flagged as abusive will be banned, deleted, inactivated or dealt with in any way that stops their usage of Website of WildWinz.

12. Complaints

12.1. WildWinz acknowledges that misunderstandings and/or bad experiences might occur from time to time and Customers are more than welcome to contact our customer service in case they happen.

12.2. When filing a complaint, the Customer should address the issue clearly, describe it as detailed as possible and leave identity credentials for us to be able to process the complaint in a timely fashion. The Customer service of WildWinz accepts claims only in English, any claims and/or requests in other languages will be disregarded and not addressed.

12.3. Any claim regarding any transaction must be made within three (3) months after the transaction, payment and/or settlement took place/should have taken place; otherwise WildWinz reserves the right not to acknowledge the claim. Once a claim is received and accepted by WildWinz it will be dealt with accordingly. The decision of WildWinz will be made known to the Customer via email. The decision made by WildWinz is final.

12.4. The Customer can contact [email protected] if the Customer isn’t satisfied with the resolution offered by WildWinz and wishes to file a further complaint and/or dispute.

13. Limitation of liability

13.1. The Customer enters the games and/or uses the services of WildWinz at the Customer's own sole option, risk, and discretion. The games, services, and Website are provided without any warranty, whether express or implied.

13.2. Without prejudice to the generality of the preceding provision, the Operators, its respective directors, employees, partners, service providers, agents, affiliated entities:

  • do not warrant that the software of the Website is fit for their purpose;
  • do not warrant that the software, Website is free from errors;
  • do not warrant that the games, services, Website will be accessible at all times without any lags and/or interruptions;
  • shall not be liable for negligence, loss, damage, expenses, direct, indirect, special, incidental or otherwise emerge in relation to the Customers use of Website or participation in games and/or services of WildWinz.

13.3. The Customer agrees to hold no liability upon Operators, their directors, partners, agents, affiliated entities, employees, service providers for any expense, negligence, loss, damage, claims and liabilities caused that may derive in relation to Customer's usage of Website or participation in games and/or services of WildWinz.

14. Notices

14.1. The Customer agrees to contact us electronically. From time to time, we will place electronic messages on the Website, and/or contact you via email. You must provide us with correct contact information, otherwise WildWinz cannot be held responsible for you not receiving information on time. All correspondence, including electronic communication, is considered as “written” and to have been received no more than five (5) business days after it has been sent. WildWinz has rights, but not the obligation, to conduct communication in writing. If you have any questions regarding your use of the Website or the Terms and Conditions, please contact us at: [email protected]

15. Breaches, penalties, and termination

15.1. If the Customer breaches any provision of these Terms and Conditions or if WildWinz has reasonable grounds to presume that the Customer has breached them, WildWinz reserves the right to close, restrict the usage, to not open a player's account and withhold any funds thereof.

15.2. The decision of WildWinz is final, whether it is a breach of Terms and Conditions or any misbehavior that results in a player's account suspension, limitation or permanent restriction to participate in our website.

15.3. If we consider the violation of the rules as an attempt to cheat the casino, WildWinz may confiscate all winnings and deposits without refund.

16. Severability

16.1. If any provision of these Terms and Conditions is determined to be illegal, unlawful or unenforceable, such provision shall be detached from these Terms and Conditions and all other provisions shall remain effective unaffected by such detachment.

17. Assignment

17.1. WildWinz reserves the right to assign or otherwise lawfully transfer this agreement. The Customer, however, shall not assign or otherwise transfer this agreement.

18. Entire Agreement

18.1. These Terms and Conditions establish the entire perception between the Customer and WildWinz with respect to the use of the Website. Save in case of fraud, they shall overrule any prior communications, outlines, and covenants, whether electronic, written, or oral, between the Customer and WildWinz with respect to the Website.

19. Applicable law

19.1. These Terms and Conditions, in a part which relates to your participation in the Games, shall be governed by the Law of Curaçao, and in a part which relates to payment collection and transactions, shall be governed by the Law of Cyprus.

19.2. The parties agree that any dispute, controversy, or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the courts of Curaçao, except for claims arising out of payment transactions which shall be submitted to the courts of Cyprus.

20. Responsible Gaming/Gambling

20.1. For those customers who wish to restrict their gambling, we provide a voluntary self-exclusion policy, which enables you to close your Account or restrict your ability to place bets or game on the Website for a minimum period of one day. Once your Account has been self-excluded you will receive mail from [email protected] and you won’t be able to reactivate the Account under any circumstances until the expiry of the period chosen under this paragraph. After sending a request to block your account to [email protected], please make sure you get a confirmation email back. Sometimes emails might be stuck in Spam, if you haven’t received a confirmation email from [email protected], please contact our customer service. At the expiry of the self-exclusion period, you will be entitled to re-commence use of the Services by contacting [email protected]

20.2. When sending an email to [email protected], please make sure that this message is directly addressed and not a forward or carbon copy (cc). There is a high possibility that these types of emails will go into Spam and therefore won't be viewed by the relevant department. This procedure is even more relevant when the matter is regarding account closure or gambling problems.

20.3. The week at WildWind starts on Monday. The day starts at 00:00 UTC. Every month starts from the first day of each month. Please take this into account when you set your limits.

20.4. In case you are concerned about your gambling practices there are a number of guidelines you may find useful:

  • Try and establish limits for the amounts you want to wager or deposit;
  • Consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock;
  • Try not to let gambling interfere with your daily responsibilities;
  • Mind that gambling is not advised if you are recovering from any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication.
  • You should always be aware that gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt. Recognizing that you may be developing a gambling problem is the first step to regaining control.

20.5. Please bear in mind, that:

  • Gambling should be entertaining and not seen as a way of making money;
  • You should avoid chasing losses;
  • Only gamble what you can afford to lose;
  • Keep track of time and the amount you spend gambling;
  • If you require any information relating to this, contact our customer service by email: [email protected] or view our Responsible Gambling section;
  • The Operator is committed to supporting Responsible Gambling initiatives. We suggest visiting www.responsiblegambling.org for further help, if you feel that gambling starts to become a problem for you.