Responsible gaming policy

1. Our Commitment to Responsible Gaming

Gambling at wildwinz.com should always be a form of entertainment. However, a proportion of players lose control while gambling. Before you start to play, it is important to understand that gambling should never be viewed as a source of income or a means of recovering from debt. We encourage you to keep track of the time and money you spend on the Website.

If you find that you are spending more money than you can afford, or that gaming is starting to interfere with your daily routine, we strongly recommend you consider the measures described in this Policy, including setting limits, self-exclusion, and seeking help from independent support organizations.

This Policy is issued in compliance with Section 2.1 ("Responsible Gaming") and Section 2.2 ("Prohibition of Underage Gaming") of the Code of Conduct for Anjouan Internet Gaming Operators, and with the Player Protection requirements of the Website Compliance Guide for Anjouan Gaming Licensees.

2. Understanding Gambling Risk

By gambling on the Website you acknowledge that you may both win and lose money, that winnings are never guaranteed, and that the Company cannot influence the outcome of any bet. Online gambling may be illegal in certain jurisdictions; you are responsible for ensuring your participation is lawful in your jurisdiction. The Company takes reasonable measures, including geolocation checks, to identify and restrict access from jurisdictions where online gambling is prohibited.

3. Protection of Minors

The Company does not allow any person under 18 years of age to open an account. Any minor who attempts to open an account, or any person who assists a minor to do so, breaches our Terms and Conditions and may be reported to the relevant authorities.

To help protect minors in your household, we recommend that you:

• never share your login details with anyone;
• never enable the "remember password" function on shared or household devices;
• never share your payment card or bank account details with minors;
• install parental-control or internet-filtering software where minors have access to your devices, such as CyberPatrol, GamBlock®, Net Nanny, or Solid Oak Software.

4. Recognizing a Gambling Problem

Many everyday activities can become harmful when not done in moderation, and gambling is no exception. Signs of a developing problem are often difficult to see in yourself or in others, and may not be directly related to money - gambling can be a symptom of a wider difficulty. Catching such patterns early, before they cause lasting harm, is important; the consequences of unmanaged gambling can be financial, social and psychological. Most people, however, are able to gamble responsibly throughout their lives without it ever becoming a problem.

Eight rules for safer play

• Treat gambling as entertainment only - never as a career or income source.
• Never chase losses by doubling up.
• Set a daily, weekly or monthly budget well within what you can afford to lose.
• Never gamble while under the influence of alcohol or drugs, or while tired or upset.
• Keep track of how long you play and how much you stake.
• Take regular breaks.
• Decide your budget before you start, and stick to it.
• Remember - it should always be enjoyable.

5. Self-Assessment and Support Resources

If you are concerned that you, or someone you know, may be at risk of developing a gambling problem, the following independent organizations offer confidential self-assessment tools, information and support. We display links to these organizations prominently on the Website, in accordance with Anjouan Gaming's Website Compliance Guide:

• BeGambleAware - www.begambleaware.org (self-assessment test and information)
• GamCare - www.gamcare.org.uk (helpline and support)
• Gambling Therapy - www.gamblingtherapy.org (international, multilingual support)
• Gamblers Anonymous - www.gamblersanonymous.org

Where applicable in your jurisdiction, additional local helplines and self-exclusion registers may also be available; details can be requested from Customer Service.

6. Deposit, Loss and Wagering Limits

You may set a daily, weekly and/or monthly deposit limit (and, where offered, a wagering or loss limit) from the "Responsible Gaming" section of "My Account". We recommend that every player sets a limit appropriate to their personal budget.

A request to increase or remove a limit will only take effect 24 hours after the request is made, giving you time to reconsider. A request to lower a limit, or to set a new limit, takes effect immediately.

6.1 Daily Limits
Daily limits apply on a rolling 24-hour basis, taking into account amounts already deposited within the preceding 24 hours.

6.2 Weekly Limits
Weekly limits apply on a rolling 168-hour basis, taking into account amounts already deposited within the preceding 168 hours. If a weekly limit is set lower than an existing daily limit, the daily limit is replaced by the weekly limit.

6.3 Monthly Limits
Monthly limits apply on a rolling 720-hour basis, taking into account amounts already deposited within the preceding 720 hours. If a monthly limit is set lower than existing daily or weekly limits, those limits are replaced by the monthly limit.

For assistance setting limits, contact our Customer Service Team via live chat or email.

7. Reality Checks and Activity Tracking

Your account provides a complete record of all bets placed, allowing you to track your activity, session duration and spending at any time. Where enabled, reality-check notifications remind you periodically of your elapsed session time.

8. Self-Exclusion

If you feel you may be developing a dependency on gambling, you should consider self-exclusion from the Website, for a defined period or permanently. Self-exclusion requires the Company to block your access to your account and ensure you receive no further promotional material.

If you believe your gambling is becoming difficult to control, We strongly recommends using our Self-Exclusion tools.

Self-Exclusion allows players to restrict access to their account for a chosen period of time or permanently via contacting our Support Team.

During an active Self-Exclusion period:

• Access to the account will be restricted.
• Gambling activity will not be permitted.
• Self-Exclusion cannot be reversed before the selected period expires.

Permanent Self-Exclusion is intended for players who no longer wish to gamble and should be considered carefully before activation.

We reserve the right to restrict or suspend accounts where there are reasonable grounds to believe continued gambling may be harmful to a player.

Where self-exclusion is indefinite, any remaining account balance is paid out in accordance with the Company's withdrawal limits; where self-exclusion is for a defined period, the balance is paid out once the period expires. Self-excluded players are excluded from all promotional offers and may not deposit or withdraw funds during the exclusion period. Accounts are not automatically reactivated on expiry.

A request to cancel self-exclusion before the end of a defined period will be considered only following internal review, and any approved cancellation will take effect after a minimum 24-hour cool-off period.

Self-exclusion is a joint commitment between you and the Company: we take reasonable steps to prevent the reopening of your account or the opening of new accounts, but you must not attempt to do so during your exclusion period. The onus is on you to complete the self-exclusion process by confirming your understanding of the restrictions and selecting your exclusion period; you will receive a confirmation email once self-exclusion is active. If you do not complete this process, your account will remain active. If you are unable to complete the process yourself, contact Customer Support to request manual self-exclusion.

We make every reasonable effort to ensure self-excluded players do not receive gambling-related marketing, although we cannot control third-party affiliate marketing outside our systems. Any self-exclusion requested through a third party (regulator, industry body, or non-profit organization) will be applied once we receive notice of that request from you or from the relevant party, and, where applicable, we will share confirmation of self-exclusion with Anjouan Gaming as described in the Privacy and Cookie Policy.

9. Contacting Our Customer Service Team

All members of our Customer Service team receive training in social responsibility and are aware of the risks of problem gambling. If you feel you might be at risk, they can explain the tools available to restrict your gambling and can direct you to specialist support organizations. Contact us via the email address published in the Terms and Conditions or via live chat.