Responsible Gambling
GENERAL
Gambling at an online casino should always be aimed at entertainment. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realise that gambling shall never be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.
PERSONAL LIMITS
To assist you in gambling responsibly we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. This functionality can be accessed within your account in the "Personal Limits" section.
Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at [email protected].
Deposit Limit. A limit on your deposits for a day, a week, or a month.
Loss Limit. A limit on your losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit € 50, put a Loss Limit of € 10 and then go on to win € 1,000, you can still lose more than €10 of the € 1,000 balance as it is based on the initial deposit instead of the winnings.
Wager Limit. A limit on the wagered amount for a day, a week, or a month.
Cooling-Off Limit. You can set a Cooling-Off Period for 1 day, 3 days, 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.
Self-Exclusion Limit. You can set a Self-Exclusion Limit for 1, 3, 14 days; 1, 3, 6, 9 months; 1 or 3 years, or forever. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. Setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a certain period of time or forever.
If you are self excluded from the casino you won't be able to log into your account and order withdrawal of any balance you have left. Once self-excluded, please reach out to our support team at [email protected] in order to initiate withdrawal of remaining balance. Our support team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it.
Please note that active self-exclusion does not make you exempt from verification procedure if it's required by the casino to process funds. The funds remaining on balance will be paid according to the casino limits.
SELF-EXCLUSION BY REQUEST
You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a certain period of time or forever. We will take all measures to block your access to your account and make sure that you receive no promotional materials.
EXTERNAL HELP
You may contact any of the following organizations for consultation and support:
http://www.gamblersanonymous.org
https://www.gamblingtherapy.org
GAMBLE AWARE & PROTECTION OF MINORS
Betting at an online casino is primarily for recreational purposes. However, a small percentage of individuals may experience a loss of control while gambling. It is crucial to understand that gambling should not be viewed as a source of income or a way to pay off debts. Monitoring the amount of time and money spent daily at an online casino is advisable.
WildWinz only accepts players who are at least 18 years old and implements all necessary measures to prevent underage individuals from registering and participating in our Games activities. The Games reserves the right to request identification, and if a player is not of legal gambling age, they will be denied access to the website. However, we acknowledge that despite the pervasive reach of the Internet, minors under the age of 18 may still manage to register and gamble at online casinos. Consequently, we strongly urge parents to collaborate in safeguarding their children from unrestricted access to gambling websites. Specialized software is available to help in this regard. For more information, please refer to the websites listed below.