Privacy Policy

Code Harbor N.V., also known as WildWinz, is a private company limited by shares and incorporated in Curaçao. We own and operate WildWinz under license number OGL/2024/486/0261, which is issued by the Curacao Gaming Control Board (GCB).

Our Privacy Policy outlines the services of WildWinz (as detailed in the WildWinz Terms of Conditions) and our privacy practices that uphold these principles. It explains how WildWinz manages the personal data we collect from you through your membership, use of our websites (including https://wildwinz.com/), and any WildWinz-branded web pages or mobile applications we own and operate, as well as in our other interactions with you.

We are committed to protecting, using, storing, and disclosing your personal information in accordance with the applicable terms and conditions.

By using our services, you acknowledge and agree that we may collect and use your personal data as necessary to provide access to our websites and enable your participation in the games.

We recognize that in collecting your personal details as mentioned earlier, we are governed by applicable data protection legislation. We will protect your personal information and respect your privacy following best business practices and relevant laws.

We will use your personal data to facilitate your participation in the games and manage related operations. Additionally, we may use your personal data to inform you about updates, new services, and promotions we believe you might find interesting. If you prefer not to receive such marketing communications, you have the option to opt out.

Your personal data will not be shared with third parties unless required by law. However, our business partners, suppliers, or service providers involved in maintaining or operating the website may need access to your personal data. WildWinz employees also access your personal data to perform their duties and provide optimal service and assistance, to which you consent by using our services.

We shall keep all information provided as personal data. You have the right to access personal data held by us about you. No data shall be destroyed unless required by law, or unless the information held is no longer required to be kept for the purpose of the relationship.

In order to make your visit to the Websites more user-friendly, to keep track of visits to the Websites, and to improve the service, we collect a small piece of information sent from your browser, called a cookie. You can, if you wish, turn off the collection of cookies. You must note, however, that turning off cookies may severely restrict or completely hinder your use of the Websites.

1. What are cookies?

Cookies Policy

Cookies are not only delicious, but they also represent a piece of information in the form of a very small text file that is placed on an internet user's computer. It is generated by a web page server (which is basically the computer that operates the website) and can be used by that server whenever the user visits the site.

2. Why do we use cookies on WildWinz?

WildWinz uses two types of cookies: cookies set by us and cookies set by third parties (i.e., other websites or services). WildWinz cookies enable us to keep you signed in to your account throughout your visit and to tailor the information displayed on the site to your preferences.

3. How can I manage my cookies on WildWinz?

If you wish to stop accepting cookies, you can do so through the Privacy Settings option in your browser.

4. Personal Data Protection Policy

WildWinz’s mission is to keep your data safe, and for this matter, we protect your data in various ways. We provide our customers with high security standards, such as encryption of data in motion over public networks, encryption of data in databases, auditing standards, Distributed Denial of Service mitigations, and on-site availability.

5. Server Protection Policy

• All servers have full encryption;
• All backups have encryption;
• Firewalls, VPN Access;
• Access to servers allowed only over VPN;
• All HTTP/S services work over Cloudflare;
• Connections to nodes over VPN;
• SSH port forwarding tunnels;
• Services allowed only over VPN;
• Servers have firewalls, with only SSH port allowed;
• Alerts on critical services.

In the event WildWinz becomes aware of personal data breaches, we will notify relevant users in accordance with GDPR timeframes.

6. Data International Transfer

We only disclose personal data to third parties where it is necessary to provide high-quality service or to respond to lawful requests from authorities.

We may share personal data with the following categories of recipients:

• Internally with authorized employees, brands within the same entity/operator, contractors, agents, joint controllers, affiliates, and subsidiary companies;
• Payment providers and financial institutions. For the use of our services, withdrawals, and deposits, we may share the following personal data with them: Email address, first name and last name, date of birth, address, zip code, city, country, phone number, and alias.

We may also share your KYC documentation with payment providers to enable them to comply with their legal and AML obligations. Additionally, we may share your personal data with:

• Third-party service providers, as necessary to deliver, manage, and improve our services, including but not limited to customer service, email delivery, SMS and voice call providers, technology providers, and cloud hosting service providers;
• Marketing partners;
• Fraud prevention agencies;
• Game providers;
• Third parties in connection with corporate transactions such as mergers, financing, acquisitions, bankruptcy, dissolution, transfer, divestiture, or the sale of all or a portion of our business or assets;
• Data aggregators or analytics providers for market research, data analysis, and improving service offerings;
• Law enforcement agencies, regulatory bodies, and licensing authorities.

Data Collection and Usage

While using our Service, we may ask you to provide certain personally identifiable information for contact or identification purposes. This may include:

• Email address;
• First name and last name;
• Usage Data.

Usage Data

Usage Data is collected automatically while using the Service. It may include information such as:

• Your Device's Internet Protocol (IP) address;
• Browser type and version;
• The pages of our Service you visit, the time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data.

When accessing the Service via a mobile device, we may also collect data such as:

• Your mobile device type and unique ID;
• Mobile operating system and Internet browser type;
• IP address and diagnostic data.

We may also collect data your browser sends when visiting our Service or accessing it via a mobile device.

Information from Third-Party Social Media Services

WildWinz allows you to create an account and log in using Third-Party Social Media Services, such as:

• Google;
• Facebook.

If you register or grant access to a Third-Party Social Media Service, we may collect personal data associated with that account, such as your name, email address, activities, or contact list.

You may also choose to share additional information with WildWinz through your Third-Party Social Media Service's account. By providing such information and personal data, either during registration or later, you grant WildWinz permission to use, share, and store this data in accordance with this Privacy Policy.

8. Data Retention

WildWinz will retain your personal data as long as your account is active and as needed to fulfill the purposes outlined in this Privacy Policy.

We may also retain your data longer to meet applicable legal obligations, such as compliance with anti-money laundering (AML) regulations or other regulatory requirements.

Once your account is closed and there is no legal or business reason to retain your data, your personal data will be deleted or anonymized to prevent it from being associated with you.

9. Deleting Personal Data

You have the right to request the deletion of your personal data if WildWinz no longer has a legal reason to continue processing or storing it. Please note that this right is subject to legal obligations, such as the need to retain data to meet regulatory requirements. You can request the deletion of your personal data by emailing [email protected].

10. Registration and Login

To register, you must be at least 18 years old. Please ensure that the email address you provide is accurate, as it will be used for KYC account verification.

You can log in to your account at any time. For added security, we recommend enabling two-factor authentication (2FA). Learn more about setting up 2FA with Google Authenticator.

If you need to update your registered email address, WildWinz regrets that it cannot make these changes. In such cases, we suggest closing your current account and creating a new one with the updated email address and/or username.